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NOVEL Databases - EBSCO, Gale & NYSL Support Resources

EBSCO

• EBSCO Support Main Page (http://support.epnet.com/)
  Home page of the EBSCO support center. Recent news from EBSCO is listed on the right side of this page. Search box helps you find answers to your questions in the Knowledge Base. Searchable by keyword and interface type (EbscoHost Web, Searchasaurus, etc). Access to other support sections listed below.
  • User Support Materials Request Form
    Form to request Ebsco free tent cards and posters.
  • EBSCO Tutorials
    Online, "live action" tutorials from EBSCO. Requires Flash. Tutorials run for 3 or 4 minutes. Narrator explains the topic while images of the screen are shown. User can stop the action and restart as needed. This could be used during a demo session as an introduction to searching. Topics include Basic searching for K-12, Academic and Public, some advanced searching topics and use of the admin interface.
  • Support Materials
    Documentation and help files for each of the EBSCO interfaces. EBSCOHost, Admin, Searchasaurus, Novelist and other interfaces. Includes: Help Sheets, User Guides, individual database guides and more. If you need a handout, see if you any of these fit the bill.
  • EBSCO Release Info
    Past and Upcoming changes to the system. Missed news about a feature? Noticed that something's changed? You should be able to find information about changes here. Arranged by month.
  • Communications Archive
    Archive of emails sent to the EBSCO email group. Box at top of page to enter your email to receive the email announcements as they come out.
  • About Us
    Support hours, form to contact tech support, phone numbers.
  • EBSCO Title Lists
    PDF, Excel and HTML formatted lists of titles in each of the databases.

GALE

• Technical Support
  Download bulletins, manuals or other information regarding your Thomson Gale subscriptions. Contact phone numbers, support hours, form to submit a problem report.
• Resources for individual databases
  • Product Education
    User guides, fact sheets, tip sheets, sample searches, links to the product home page for each Gale product. Handy materials for training and publicity.
  • User Guides for individual databases
    Access these from the User Manuals drop down menu on the Tech support page.
  • Guided Tours
    Animated tours of some Gale databases. Great for a quick demo of the search interface.
  • Sample Searches
    Handy search examples that highlight the features of different Gale databases.
  • Title Lists
    PDF, Word, Excel and HTML formatted lists of titles in each of the Gale databases.
  • Product Fact Sheets
    2 page basic fact sheet for each Gale file in PDF format. Easy to print and use as an introduction to a product.
• General Resources
  • Infotrac User's Guide (PDF)
    Long PDF file with answers to everything Infotrac.
  • Infotrac IT Config Manual (PDF)
    For system administrators - how to configure your Infotrac account.
  • Infotrac Listserv
    Information on how to sign up for the Infotrac listserv.
  • Gale E-newsletters
    Sign up for news about Gale products. Archives of newsletters available here.
  • Contact Customer Service
  • Technical Support Inquiries
    Form to submit a problem report.
  • How to use Infomarks
    Create reading lists of articles with permanent URL's.

NYSL NOVEL RESOURCES

• NOVEL: New York Online Virtual Electronic Library
  Main page of NOVEL support pages.
• NOVEL Help Desk Contact Information
  "The NOVEL Databases Help Desk toll-free phone number is (877) 277-0250. Callers in the Capital District may call (518) 486-6012.The Help Desk telephone is staffed by the New York State Library Monday through Friday, 9:00 a.m. to 4:00 p.m. The staff answers questions about the NOVEL Databases relating to access, searching techniques and troubleshooting."
• NOVEL E-mail List
  Sign up to receive mailings about the NOVEL project.
• NOVEL Feedback Form
  Use this form to send your ideas, comments, anecdotes and suggestions about NOVEL to the NYSL staff.
• NOVEL Databases (PDF)
  A two page PDF file with basic information about each NOVEL database and background on the NOVEL project.
• NOVEL Logo and Bookmark
  Use these graphic files to show participation in the NOVEL project on your website, create your own brochures and bookmarks.
  

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©2005 -- Last Updated: August 27, 2008